JOB TITLE: Spa Reservations

Euroscan Recruitment Limited

Job Description

Something spectacular, just 40 minutes from central London. It is a 5 star luxury hotel, world class spa and 18 hole championship golf course. With 227 guest rooms and suites, three distinctive restaurants and bars and grade 11 listed mansion, the property is set in 300 acres on the former estate of the Earls of Clarendon in Chandler\'s Cross, Hertfordshire.

JOB TITLE: Spa Reservations

REPORTING TO: Reception Manager -Spa

JOB PURPOSE: To ensure a professional 5* service by dealing with all enquiries and activities relating to the spa bookings

ACCOUNTABILITIES:

1. To answer all phone enquiries according to the defined standards, ensuring relevant messages and information are processed appropriately and quickly.

2. To deliver a high standard of customer service at all times.

3. To organise bookings and appointments for all activities associated with the spa.

4. To organise all day spa programme bookings

5. To maximise yield management by effective scheduling of business ensuring maximum room occupancy/therapy productivity/even & fair distribution of work

6. To communicate with the key team members regarding VIP bookings or other equally important bookings

7. To ensure all communications meet the standards laid down at Sequoia i.e. enquiry follow up/courtesy calls/confirmations

8. To ensure all correspondence (with relevant information) is filed such that it is traceable by all necessary parties - both current and for the future

9. To work methodically and to prioritise work load

10. To manage the payment process of guests

11. To advise and up-sell treatments to potential guests to ensure the treatment meets the guests needs

Job Requirements: PERSON SPECIFICATION

Essential:

1. Good communication skills including a good telephone manner
2. Good organisational skills and administrative skills
3. Outgoing, enthusiastic personality
4. Good personal presentation
5. Works well under pressure
6. A team player

Desirable:

1. Previous reception or spa reservations experience
2. Customer care experience gained in a 4 or 5* environment.
3. A background in therapy or good working knowledge of treatments
4. Good IT skills