Service Advisor

Auto Skills UK

Job Description

Reporting to the General Manager, the post holder will be responsible for the smooth daily operation of the Service Reception, working within a strong team environment. They will also need to deliver outstanding customer service to both internal and external customers.

Particular areas of responsibility will be to: -

- Ensure that all reception booking procedures are carried out, ensuring a steady and realistic flow of available work through the workshop and adhering to the recall process.
- Provide basic advice and fault diagnosis by encouraging the customer to give full details.
- Schedule, book and control MOT appointments.
- Maintain the daily workshop loading chart/diary and liaise with the workshop regarding job progress.
- Keep customers informed of job progress at all times and advise customer of extra work required, supply estimates of repairs required and ensure work is authorised.
- Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.
- Ensure service/inspection documentation is correctly completed and customer defect procedures adhered to.
- Assist in maintaining a daily flow of quality job cards to Service Administrator/Costing Clerk for costing/invoicing.
- Check and issue sublet order numbers to specialist/external agents and to arrange/plan such works as required.
- Work within credit account limits and obtain necessary authorisation.
- Answer general queries at the reception desk or on the telephone.

Candidates should be able to demonstrate: -

1. Proven organisational skills
2. Excellent customer service skills
3. Proven administrative skills
4. Communication skills – able to build good relationships internally & externally
5. The ability to work as a team player in a busy department
6. Computer literate
7. Flexible approach to working hours
8. Able to work on own initiative under pressure

Particular experience / skills that will be regarded as ideal are: -

9. Previous experience in the automotive industry
10. Knowledge of the Kerridge IT system
11. Technical awareness of motor vehicles – able to provide basic advice and fault diagnosis

To apply all you have to do is send your CV today to mark.kemp@autoskills-uk.com alternatively you can telephone Mark on 0845 450 1623